We want customers to feel comfortable when purchasing from our store. If you need to return an eligible product, the following policy explains the general process.
Return Period
A return request should generally be submitted within 30 days of delivery.
Products returned outside the applicable period may not be accepted unless otherwise required by applicable law.
Conditions for Returns
Eligible products should generally meet the following conditions:
- The product remains in substantially its original condition
- The item has not been used beyond reasonable inspection
- There is no damage caused by misuse or improper handling
- Original packaging is included where applicable
- Accessories and included components are returned
- The item can be matched to the original order
Some products may have additional return requirements.
Products With Return Limitations
Certain products may be excluded from returns due to their type, condition, hygiene considerations, personalization, customization, or other legitimate restrictions.
Where applicable, such limitations may be communicated before purchase.
Return Request Process
Please contact customer support before sending a product back.
Provide your order information and explain which product you would like to return.
Additional information, photographs, or other documentation may be requested depending on the circumstances.
Once the request has been reviewed, return instructions will be provided where applicable.
Return Shipping
For returns resulting from a change of mind or personal preference, the customer may be responsible for return shipping costs.
If a product is defective, damaged, or incorrectly supplied, different return arrangements may apply.
Original shipping charges may not be refundable where permitted by applicable law.
Refunds
Returned products may be inspected after they arrive.
If the return meets the applicable requirements, the approved refund will generally be sent to the original payment method.
The timing of the refund depends on the payment processor and financial institution.
Damaged or Incorrect Orders
If you receive a product that is damaged, defective, or different from what you ordered, please contact customer support as soon as reasonably possible.
Photographs and order details may be requested to help review the situation.
Exchanges
Exchanges may be available depending on product type and inventory.
If a replacement product is unavailable, another suitable resolution may be offered where applicable.
Applicable Consumer Rights
Nothing in this policy is intended to remove or limit any mandatory consumer rights provided by applicable law.